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JEFCON Announces New Remote Support App


Jefferson Consulting is pleased to announce that, in order to better-serve our customers, we have completed migration to a new remote access platform from Splashtop!

Fom the Splashtop website:
[A US-based company in the Silicon Valley, Splashtop] delivers next-generation remote access and remote support software and services globally, across the Americas, Europe, Asia, Middle East, and Africa. Splashtop’s cloud-based, secure, and easily managed solutions serve customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals.

[ … ] Over the past decade, Splashtop has become a worldwide leader in enabling easy, secure, affordable access to the computing resources needed for work, learning, play, and IT support—anywhere, anytime, from any device.

The team that manages Splashtop today is the same one that founded the company in 2006, and they’re all still friends. One of their long-time investors pointed to the group’s grit and resilience as one of the ‘superpowers’ behind Splashtop’s success. The founders’ shared history and values are largely responsible for Splashtop’s culture of family-like camaraderie, transparency, and passionate commitment to delighting its customers.

Jefferson Consulting will be subscribing to the following Splashtop solutions into order to continue to provide the outstanding support our customers expect:

Splashtop SOS

In order for a customer to receive remote support, they can download our new Splashtop SOS app here, or click on this link: What's the difference? The link gives the customer the not only the ability to download a Mac or Windows version, but also, smart mobile devices accessing this link will redirect to either the Apple App Store or Google Play, depending on device you're using.

The process is simple: the customer calls the Client Support Hotline 302.380.3373, runs the app, and tells the 9-digit session code generated by the app to the consultant/technician. Access can only be granted with this unique access code, which randomly regenerates each time the customer runs the app. Then, we get it fixed for you!

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Splashtop Streamer

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Customers wishing to grant Jefferson Consulting remote unattended access (not requiring the 9-digit passcode) for automatic access to a Mac or Windows system without customer interaction,( for example after-hours and weekends) may download our Splashtop Deployment package.

"We are extremely excited to provide Splashtop remote support to our clients," Jefferson Consulting Associates owner and President, Dave Jefferson said. "We have found their products to be fast and responsive, with a nicely organized user interface. As a business owner, I identify with their corporate values, and appreciate their history. Everyone I have interacted with at Splashtop has been very friendly and helpful."

Splashtop-based support is available now, to Jefferson Consulting customers using Macs, PCs, Apple mobile devices, and Android-based mobile devices. The support app can be downloaded from the Jefferson Consulting downloads page, or from Splashtop directly. Remote support is a biilable service, 15 minute minimum (hourly rate x 0.25) payable by major credit card.

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