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Privacy Policy | Terms of Use



Privacy Policy

Information Collection, Use, and Sharing
Jefferson Consulting Associates LLC is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or process a payment. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children’s Guidelines
Jefferson Consulting Associates LLC will NOT knowingly:
  1. Collect online contact information from anyone under the age of 13 without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity.
  2. Collect personally identifiable offline contact information from anyone under the age of 13 without prior parental consent.
  3. Distribute to third parties any personally identifiable information from anyone under the age of 13 without prior parental consent.
  4. Entice by the prospect of a special game, prize or other activity, anyone under the age of 13 to divulge more information than is needed to participate in the activity.
Security
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

GDPR Statement
The EU General Data Protection Regulation (GDPR) is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. Jefferson Consulting Associates LLC is a U.S.-based company, registered and licensed in the State of Delaware. We do not conduct international e-commerce or conduct business of any kind in Europe, and therefore we are not subject to GDPR. While we respect your privacy and will take all reasonable steps to protect your privacy, concerned EU citizens are recommended to cease use of this website.

Updates
Our privacy policy may change from time to time and all updates will be posted on this page.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this web site, or your dealings with this web site, use our contact form or write to:

Jefferson Consulting Associates LLC
Attn: Webmaster
PO Box 9896
Newark, Delaware 19714

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Terms of Use

Ownership of Site: Agreement to Terms of Use
This website (Site) is the property of Jefferson Consulting Associates, LLC (JEFCON). By using this Site, you agree to these terms of use. If you do not agree, do not use this Site. JEFCON reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, jEFCON grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. Your continued usage of this website indicates that you agree to these terms.

General Disclaimer
JEFCON is providing the information on this website and related services "as is". JEFCON does not provide any warranty of the information on this website and related services whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose, or any warranty that the contents or performance of the information on this website and related services will be error-free. In no respect shall JEFCON incur any liability for any damages, including, but not limited to, direct, indirect, special, or consequential damages arising out of, resulting from, or any way connected to, the use of the information on this website and related services. By using this website or by contacting JEFCON for information or services, the individual or entity (Customer) agrees to these terms and conditions. This disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. JEFCON reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to JEFCON, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without JEFCON’s express prior written consent. You may use information on products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by JEFCON for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Data Security Statement
When hired by a Customer to perform services to a Customer's device, JEFCON is not responsible for loss of Customer's data or integrity of customer's data backups. We recommend that Customers back up their own data before having us perform any repair, upgrade, or troubleshooting services, or purchase backup services from us. Whether or not we advise the Customer of potentially weak passwords that we may encounter during device service, passwords are the Customer's responsibility, and we are not responsible for any loss of Customer data related to passwords while Customer's device is in JEFCON custody or afterwards.

Payment Policy
• Payment terms as of Jan. 1, 2015 are C.O.D. Cash / Check / Credit Card.
• Existing overdue invoices subject to 1.5% per month finance charge.
• No travel time charged within 30 miles of our Newark, DE office.
• On-site appointments are typically 1-2 hours minimum.
• Telephone, email, and remote support billed in 15 min. increments.

Hours of Operation
• Hours: 8:30am - 5pm (Eastern U.S. Time, Zone). Monday - Friday, weekends by appointment.
• Weekend / After-hours work billed at 1.5 x rate.
• Holiday work billed at 2.5 x rate.

Returned Check Policy
Returned check fee (minimum): $39, as this is the fee that our bank will charge us.

Customer Satisfaction Policy
Jefferson Consulting Associates, LLC is dedicated to helping our customers meet their technical support and training goals, and providing a professional, friendly, informative IT support experience. If you are not satisfied with any aspect of your time with us, for whatever reason, please let us know. We want to make it right.

Updates
Our terms-of-use may change from time to time and all updates will be posted on this page.

Contacting the Web Site
If you have any questions or feedback about these terms, the practices of this Site, or your dealings with this Site, use our contact form or write to:

Jefferson Consulting Associates LLC
Attn: Webmaster
PO Box 9896
Newark, Delaware 19714

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