Coronavirus Update

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Jefferson Consulting Associates stands ready to assist you with your technology needs during these unsettling times. We've got your back.

Many of our clients are working online from home - on laptops or desktop Mac and PCs, and may have children who are now attending school online, as well. The last thing they need to worry about is how and where to get help when the technology isn’t working.

With concern for the health of our clients, and in compliance with State of Delaware and Federal guidelines, we are limiting our social and business in-person interactions. This being said, we can still help when you need it. To better serve you during this crisis, we are ramping up our remote support operations and offering free contactless pick-up and drop-off of hardware repairs.


Remote Support for Mac, PC, iOS and Android Devices
Remote help desk support, training, and personal tech-coaching is available, by appointment. You can access our TeamViewer Quick Support App from the remote support link at the bottom of our home page: https://jefferson-consulting.com. To get remote help at your office or home:

  • Download our Quick Support app on the device that needs support, and launch the app.
  • Call our office at (302) 380-3373. We try to answer all calls, but if we miss you, please leave a detailed message and we'll call back ASAP.
  • You may be prompted by the app to allow access. This will align the Quick Support app with your device’s security settings. Don’t worry, your system is safe - we can't access your computer/device without your permission!
  • At the conclusion of the support session, we will charge your choice of credit card and email you a receipt.

Hardware Troubleshooting and Repair

We are providing expert, quality service while limiting interaction with our technicians:

  • We will pick up your computer/device at your home or office. You can either leave it at the front porch/foyer/vestibule, or meet us at the front door to give it to us. You will be provided with a receipt itemizing the equipment placed into our custody and care.
  • After diagnostics/troubleshooting at our office and we contact you with an estimate.
  • Upon completion of services, the exterior case of your computer/device will be cleaned with Lysol wipes.
  • We will then contact you to arrange return of your repair, along with a receipt for your credit card transaction and any other necessary documentation. Like before, we will meet you at the front door.

Please contact us us immediately

Call us immediately if you have what you would consider a "mission critical" support issue. While we are handling calls on a first-come-first-serve basis, we take our mission critical concerns seriously, and will bring all resources to bear, in order to get you back up and running. You should also call if you have any concerns regarding:

  • small business disaster recovery planning
  • small business continuity measures
  • office and home backup strategies
  • securing your company or personal files
  • setting up your employees for working from home
  • home network wifi and security concerns

Your trusted technology advisors are here to help you help your family, your business, and your employees. I believe that together as a community, we're going to get through this crazy time, and come out on the other side - stronger than ever.

We will continue to update you if there are any changes to our hours of operation or service. If you need us, call: Client Services: (302) 380-3373 or email: support@jefferson-consulting.com. I personally monitor all company email traffic. For pressing matters, you are welcome contact me directly at my personal mobile number: (302) 690-3125.

Jefferson Consulting — We've got your back!


Best regards,

Davissig

Davis H. Jefferson
President & CEO

Jefferson Consulting Associates LLC
Your Trusted Technology Advisors
• 302.690.3125 | direct
• davis@jefferson-consulting.com
• www.jefferson-consulting.com



Comments

Updates Now Available for macOS Sierra, iOS, watchOS

It’s update time again! macOS Sierra 10.12.1, iOS 10.1 and Apple watchOS 3.1 software updates are now available, which include general software and performance improvements and these features:
OS1012-SiriDocSearch
macOS Sierra 10.12.1
The macOS Sierra 10.12.1 update improves the stability, compatibility and security of Mac and is recommended for all users. This update:

  • Adds an automatic smart album in Photos for Depth Effect images take on iPhone 7 Plus
  • Improves the compatibility of Microsoft Office when using iCloud Desktop and Documents
  • Fixes an issue that may prevent Mail from updating when using a Microsoft Exchange account
  • Fixes an issue that caused text to sometimes paste incorrectly when using Universal Clipboard
  • Improves reliability of Auto Unlock with AppleWatch
  • Improves security and stability in Safari
For more information, see the following resources:



iPadPro10-Svr-PF_iPhone7-Svr-PF

iOS 10.1
This update includes Portrait Camera for iPhone 7 Plus (beta), transit directions for Japan, stability improvements and bug fixes:

  • Provides new Messages option to replay bubble and full screen effects
  • Messages effects can play with Reduce Motion enabled
  • Adds distance and average pace to workout summaries in the Activity app for Apple Watch for outdoor wheelchair run pace and outdoor wheelchair walk pace
  • Improves Bluetooth connectivity with third-party accessories
  • Improves AirPlay Mirroring performance when waking a device from sleep
Products compatible with this software update:
  • iPhone 5 or later
  • iPad (4th generation) or later
  • iPad mini 2 or later
  • iPod touch (6th generation) or later
For more information, see the following resources:



Watch-OS-Hero-3Up
watchOS 3.1
This update includes the following improvements and bug fixes:
  • Adds distance and average pace to workout summaries in the Activity app for outdoor wheelchair run pace and outdoor wheelchair walk pace
  • Fixes issues that may have prevented Music playlists from syncing to Apple Watch
  • Addresses an issue that was preventing invitations and data to appear in Activity Sharing
  • Fixes an issue that was allowing Activity Sharing to update over cellular when manually disabled
  • Resolves an issue that was causing some third-party apps to crash when inputting text
  • New option to replay bubble and full screen effects in Messages
  • Messages effects can play with Reduce Motion enabled
  • Fixes an issue that could cause the notification for Timer complete to be delivered twice
  • Resolves an issue that could prevent Apple Watch Series 2 from fully charging
  • Resolves an issue where Activity rings may disappear from the watch face
  • Fixes an issue that prevented Force Touch options from appearing in some third-party apps
For more information, see the following resources:
For information on the security content of these updates, please visit Apple security updates.
Comments
Client Services: 302.380.3373 or Email us.
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