Happy New Year 2013!

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Dear Friends, Fans, and Clients,

We pause from our work to give thanks and to express our heartfelt gratefulness for your support and patronage over the past year.

We hope your holidays were joyous and we wish each and every one a happy, healthy and prosperous New Year. The Year 2013 holds many challenges but also great promise. As we have done since 2004, Jefferson Consulting Associates stands ready to help you achieve your business and personal goals.

Thank you, and Happy New Year!

~ Davis

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Closed During Hurricane Sandy

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Jefferson Consulting announces closure of operations thru Wed., 10/31 due to Hurricane Sandy.

Restart of operations may be delayed pending damage survey by our safety team, and status of Delaware’s State-of-Emergency declarations.

Back up your data and stay safe, friends!

Emergency Information:
Google Crisis Map
Red Cross - Hurricane Info
Hurricane Info via Whereinde.com
Hurricane Preparedness via Ready.gov
National Hurricane Center
Delaware Emergency Management Agency
Prepare DE
Sussex County Storm Info
City of Newark Info
City of Wilmington Info
University of Delaware Emergency Preparedness
Storm Shelters
Delmarva Power Electric Outage Map
Delaware Electric Co-Op Outage Map


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Are You Ready for Mountain Lion?

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Computer industry news sites and various media outlets are reporting that Apple will release OS X Mountain Lion on Wednesday, July 25. Are you ready for Mountain Lion? Here's what you'll need:

  • OS X v10.6.8 or later
  • 2GB of memory (more is better)
  • 8GB of available space (more is better)
  • An Apple ID, to download Mountain Lion from the Mac App Store.
  • Internet service (DSL or faster)

Not every Mac that runs 10.7 Lion will run 10.8 Mountain Lion.

It is important to note that not every Intel-based Mac is supported. In order to upgrade, you must have:

  • iMac (Mid 2007 or newer)
  • MacBook (Late 2008 Aluminum, or Early 2009 or newer)
  • MacBook Pro (Mid/Late 2007 or newer)
  • Xserve (Early 2009)
  • MacBook Air (Late 2008 or newer)
  • Mac mini (Early 2009 or newer)
  • Mac Pro (Early 2008 or newer)

“How do I know which model I have?”

Sometimes, when supporting or upgrading a Mac, it’s not enough to know it’s an iMac or a MacBook, but rather which iMac or MacBook. This information can be very useful to determine compatibility and locate the appropriate resources. OS X 10.7 Lion will actually identify your Mac model under "About this Mac" from the Apple Menu:

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As seen from this screenshot, this particular MacBook Pro, the MacBook Pro 15” Mid-2009, is indeed supported for Mountain Lion. OS X 10.6 Snow Leopard users will to jump through a few hoops to determine their model: locate the Mac serial number from System Profiler, then go Apple's support site and enter the serial number at the check your service & support coverage link at the bottom of the page.

The resulting information is the “official” model name of your Mac, known in Apple circles as the AppleCare Name. This designation is also used by the Genius Bar, AppleCare Telephone Support, Apple Certified Mac Technicians and Apple Consultants Network members, to determine the correct repair manuals, replacement parts, upgrades, software updates and technical support documentation specific to that model.

Bottom line: If you don't know your AppleCare Name of your Apple product, you can find it via the Mac's serial number. Once you know the AppleCare Name, there are boundless information resources available to you. So check your specs and back up your data, ‘cause the Mountain Lion is coming.
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Southern Delaware Social Media 101 Event

On Feb. 16, 2012, Jefferson Consulting staffed a vendor table at Southern Delaware Social Media 101, at the beach in Lewes. We brought iTunes Gift Cards as door prices and our CEO Davis Jefferson (@jefcon1) was on hand to answer questions about implementing social media in business. It was an inspirational event with great speakers! Check out photos of the event from our Facebook page!

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An Oldie but a Goodie

Here's an oldie but a goodie from Metacafe: a presentation comparing the "new" Windows Vista to Mac OS X 10.4 “Tiger.”





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Social Media Channels

Just a quick note to let you know that you can follow your favorite Apple Consultant on all the major social media channels.

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We use Twitter to post articles of interest, interact with our followers and community members, and to let you know what we’re up to when we’re out and about. Our Facebook page carries slightly different content and more in-depth discussions take place there. The YouTube channel currently offers our favorite tech and music-related videos and will soon feature technology-related instructional videos.

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We hope you will explore our social media channels and find them interesting, informative and entertaining. We look forward to interacting with you! Questions and comments are always welcome!



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Let Us Save You Time at The Apple Store

We often go to the Apple Store to pick up accessories for a customer, or drop off/pick-up warranty repairs. We did this today for a customer who pre-ordered an item from the local Apple Store, and then asked us to pick it up while we were there.

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Everybody hates crowds and parking hassles.

Going to the mall - even if your favorite computer store is there - can be like going to the dentist. Enter a great new plan called Personal Pickup. Make your purchase at the Apple Online Store or from the Apple Store app on your iPhone or iPod touch. Select “pick up” when you check out, then stop by your favorite Apple Retail Store to pick up your order in person. Apple takes it as step further in that you can get a personal setup appointment when you come in to the store for your order. Absolute genius, from a customer service standpoint, but today we learned that if you want your friendly neighborhood Apple Consultant to pick the order up for you, you must indicate that a third party will be picking it up at time-of-order.

According to Apple sales policies: "If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up."

So, we're happy to pick up your order for you. Just remember to indicate third-party pickup on those online orders, or better yet, don't order it online at all. Let us handle it, and we'll add the item(s) cost to our bill when we bring your order to your office or home. You can have us setup your equipment right in the comfort of your home or office…personal service with no loud crowd and parking hassles! Understand that we are "on-the-clock" while we are doing all this. The value to you is that it saves you time and hassle, and you don't need so send an employee, who is being paid to do other things.

One note about repairs: Jefferson Consulting can do many out-of-warranty repairs at your office or ours, but warranty repairs must be done by The Apple Store or an Apple Authorized Service Provider. Transporting your equipment to-and-from the Apple Store/service center is another value-added service we offer, and we can pickup your repair for you as long as we have a copy of your repair form.

Our job is to make your job easier! Time = money and we can save you both! Please don't hesitate to contact me at davis@jefferson-consulting.com if you have any questions about how we can help.

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